So you’ve decided to check out an online tech support service. They say they can fix your computer while you are logged in online, all while you watch on your own desktop. So what exactly does this mean, and does it really work?
Well, it’s really become popular since Windows XP has included remote support in it’s composite build. Basically, when you authorize it, you can have someone log in through a network (LAN or WAN, either one) and fix some items on your machine. If you are missing a driver, they can send it to you and install it. If your settings are messed up, they can fix them for you. The one thing to remember is that if they need to reboot in order to apply any changes made, you will lose the connection.
It is a nice idea, and a concept whose time is long overdue. However, it’s a little bit lofty to think that the tech support guy can fix ALL of your computer problems while logged in to your machine. There is still a need for on-site or take-in tech support in a traditional setting. That doesn’t mean that we shouldn’t adapt to the new methods as well. 